Return policy

*Please note that our return policy applies exclusively to the (original) items we sell*

-To be accepted, any return must be reported to our Punkrave Customer Service (staff@punkrave.ch)within 48 hours from the delivery date.

-Return shipping costs are entirely shouldered by the buyer and will be reimbursed only in case we made a mistake. The possible reimbursement will be equal to the initial shipping fee we paid to send our items to the buyer’s address. 

- We reserve the rights to refuse a refund or a return if :

The items are in bad conditions and therefore cannot be resold.

The condition of the items do not conform with the buyer’s declaration.

-For accepted return requests, 3 options are available :

- Exchange for another size/style: a new parcel will be shipped for free

OR

- Voucher code refund corresponding to the items’ prices (shipping fees excluded) on your personal PunkRave account. Future purchases are always around the corner!

OR

- Refund: please note that if you have chosen the FREE WORLDWIDE SHIPPING, the amount of the refund will be = (Total amount of your order) minus (Shipping fees we have handled for your first parcel).

 - Claims about delivery issues (problems with the carrier / damaged parcel / damaged products / missing products,) must be advised immediately.

-Claims about lack of conformity (kind/quality) must be done as soon as possible. A few pictures of these defects are needed for our quality check department. 

E-mail: staff@punkrave.ch

Or 

Via website in the “contact us” section

Product added to wishlist

By continuing your visit to this site, you accept the use of cookies for statistical and advertising purposes, as well as to facilitate the sharing of information on social networks.