Returns & Exchanges

EASY RETURNS

Our return policy applies exclusively to the original items sold at our official boutique.

- Return shipping costs are entirely handled by the buyer. They are reimbursed only in case of damaged/wrong item(s) received. In this case, the possible reimbursement will be equal to the initial shipping fee we paid to send our items to the buyer’s address. 

- We reserve the right to refuse a return request if:

  • items are in bad conditions and therefore cannot be resold,
  • items tag is absent,
  • the condition of items does not conform with the buyer’s declaration,
  • "serial returns" customers.

- Non-returnable items: 
Following EU law and in the interests of hygiene we do not accept any returns or refunds on masks/ jewellery/ underwear & swimwear.

- All returns need to be requested by message for approval before sending back the item. Please note that our return desk address is different of our warehouse address.

- For accepted return requests, you will be given a store credit corresponding to the items’ total price (shipping fees excluded) on your personal PunkRave account. Future purchases are always around the corner!

- Claims about delivery issues (problems with the carrier / damaged parcel / damaged produtcs / missing products,) must be advised immediately (no later than the first business day following the date of delivery). 

-Claims about lack of conformity (kind/quality) must be done as soon as possible. A few pictures of these defects are needed for our quality check department. 

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