Shipments and returns
Your pack shipment
Packages are generally dispatched between 48 and 72 hours after receipt of your payment.
We will provide a tracking number from the address email@example.com that will allow you to track online delivery of your package.
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders because of our automated system.
Packages are oversized and protected.
The delivery time range :
- Express delivery (usually via DHL or FEDEX) : an average of 8 to 12 days, and in exceptional cases up to 15 working days (delivery to DOM-TOM ; address issues ; in Christmas).
- Delivery via Post : an average of 12 to 20 days, and in exceptional cases up to 25 working days (delivery to DOM-TOM ; address issues ; in Christmas).
If your parcel is not received within this time, please contact us at: firstname.lastname@example.org
Check our "Terms and conditions" section.