Conditions of Use
# Article 1: Introduction
present general conditions of sale apply exclusively between "Punkrave.ch" (hereinafter "we", J.Yuan, manager of the site) and any person visiting or making a purchase via the website www. punkrave.ch (hereinafter "you"). Anyone can take note of the Terms & Conditions on the website www.punkrave.ch. These Terms of Sale may be subject to change, the conditions applicable are those in force on the site at the time of placing your order. Article
# Article 2 : Contract
2a: Terms for placing an order : You must be at least 18 years old and have the legal capacity or holds parental permission allowing you to place an order on the site.
2b: Stages of the contract. After placing your order, you will receive an e-mail confirming your order items and informing you of the next shipment of this within the time announced. This email form and the contract of sale between us and vous.Si for reasons beyond our control, one or more items can not be delivered within the specified time, we will send you a new email to keep you informed of the new availability date or items out of stock.
# Article 3: Price, availability and delivery
3a: Pricing Display : prices displayed on the website are quoted in Swiss Francs, Euros or U.S. Dollars (USD) All taxes included (VAT).
3b: Payment :
Payment can be made by credit card (secure payment) via Visa or Mastercard.
All prices exclude VAT (all taxes included).
Any order placed on the site PunkRave.ch cannot be canceled once the package has been sent.
3c: Availability : products are stored and shipped from China, where PunkRave warehouses are located.
3d: Shipping address and billing
Products are delivered to the address indicated by the customer on the order form. The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and Punkrave within a week.
The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
3 d: Delivery problems due to carrier :
In case of anomalies concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product), we must imperatively be given upon receipt. In case of damage, the customer will be parallel to the carrier no later than the first business day following the date of delivery.
3rd: Delivery errors
consumer must make to us on the day of delivery or at the latest the next working day delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared as specified on the order. Any claim made after this time will be rejected. The formulation of this claim with us could be made:
- Via the website under "contact us"
- By mail: [email protected]
3: Delivery time
Delivery times may vary depending on product and location of the client.
- When items are in stock in our company in China at the time of confirmation of your purchase, delivery time is approximately 3 to 10 working days (except in cases of force majeure, transport strikes .. .).
- However, some products may require waiting times longer depending on the timing (Valentine's Day, Mother's Day, Christmas holidays ...), the time may vary from 17 days to 30 days working.
- If a command fails after 30 days from the date of status "pending delivery", it is sent via DHL within 5 working days. All referrals will be preceded by a survey of your office Post to avoid fraud.
# Article 4 : Duties
Any order placed on the site and delivered outside of China may be subject to taxes and customs duties which are levied when the package reaches its destination. These duties and taxes associated with the delivery of a product are your responsibility and your responsibility. We are not required to check and inform you of customs duties and taxes. For more information, we advise you to check with the relevant authorities in your country.
# Article 5 : Returns :
5 a: Please read our return policy applies to items that we sell. In case of delivery of an item not in accordance with your order or damaged during shipping, thank you kindly refer to our delivery policy (Article 3).
To be accepted, any return must be reported 48 hours maximum to our Customer Service PunkRave ([email protected]).
Return shipping costs are entirely your responsibility and will be reimbursed in the case where the error come from us. The repayment of this sum will be equal to the fee that was paid for sending to your address.
In case it turns out that the product does not match the original declaration made by the consumer in the right of return, no refund will be started.
On Sale items cannot be exchanged or returned unfortunately. A special store credit can be offered if you request an exchange/return.
Action after return : you can choose one of these propositions :
- You can choose a better size and we will send you then a new package for free
- We can give you a reduction coupon on your PunkRave account for a future purchase, for the total amount of your order (without counting shipping fees paid).
- if you prefer a refund : in case you chose FREE WORLWIDE SHIPPING : you will have to handle the shipping fees that we had to pay for your package (that we offer for free on all orders). The amount of the refund will be = (Total amount of your order) - (Shipping fees we paid on your order),
5b: In virtue of the laws of Commercial Law, any item in a state consistent with the description given on the website and will be taken safely by PunkRave following a change of mind of the client or a problem material to the customer, unless exceptionally subject.
# Article 6: Property
delivered goods remain our property until you have fulfilled all your obligations to us, and in particular until full payment.
# Article 7: Warranties and Liability
7a : All our products are guaranteed for 3 months from the date of purchase.
7 a: the provisions of the legal guarantee against hidden defects.
We are committed to provide all the care used in the profession for the implementation of the service offered to the customer. However, our liability can not be held in breach of our contractual obligations because of a fortuitous event or force majeure as defined by the decisions rendered by the courts helvétiques.Notre responsibility will not be engaged in case of delay due to out of stock at the manufacturer or the supplier. In addition, in case of non-substantial differences between the pictures of product presentation on our Website, texts and descriptions ordered, our responsibility will not put engagée.Nous use all means at our disposal to ensure the services object of these Terms conditions of sale. We are responsible for any direct and foreseeable at the time of use of the Site. We say no article will be included if it has been damaged, the consumer, in a manner intended or not. Indeed, the consumer must take responsibility for his actions during installation of any type of equipment sold on our site.
7 b: warranty provisions of products purchased
We undertake to replace any defective products. If they can be replaced, they will only be refunded under any circumstances. Product warranties purchased on the site are the same as those used by the manufacturer or supplier. When requesting repair of a product whose warranty is expired, the prices charged will be those in force in the form of a quote electronic invoice sent to your e-mail address (specified during registration) may be requested with our company, at a cost of 3.00 Swiss francs deducted from the invoice if the replacement is performed. The warranty is only applied if no consumer has endomagée voluntarily or not a product by installing inappropriate software or by connecting one of our product as inappropriate.
# Article 8: Liability purchase
We express no responsibility for the use of the products we sell. You agree by buying items on our website to be in accordance with the laws of your country, and therefore to be held entirely responsible for the use of illegal or fraudulent purposes and for all products that we sell. We do not sell any product considered illegal in China or Switzerland (otherwise we will remove them from our website as information) and all objects are presented as simple electronic parts (hardware) virgin any program or support. You are responsible for the use of products from add it in your shopping cart.
# Article 9: Access License Site
We grant you a limited license to access and use the Site for your personal use. In any case you are not authorized to download or modify all or part of this Site without our express written consent. This license allows you to use any for sale or other commercial use this Site or its contents (listed products, descriptions, prices, downloading or copying of account information for another trader, graphics, images, texts, photographs, etc.). This Site or any portion of this site must not be reproduced, copied, sold or used for commercial purposes without our express permission and écrite.Vous must not use techniques to copy any trademark, logo, or other information (including images, text, models) which We own without our express written consent.
# Article 10: Comments, criticisms, communications and other content
Users of this Site may address criticisms, comments or other content, submit suggestions, ideas, questions, or other information as the content is not illegal, obscene, abusive, threatening , defamatory, in violation of intellectual property rights, or injurious to third parties and does not consist of or contain any computer viruses, political activism, commercial solicitation, mass mailing, chain or any other form of "spam" . You must not use a false e-mail address, impersonate any person or entity, or misrepresent the origin of content. We reserve the right, at our sole discretion, to remove or edit any content.
# Article 11: Applicable law and jurisdiction
These conditions of sale are subject to Swiss law and Chinese on Contracts for the International Sale of Goods. All disputes relating to the business relationship between you and us are subject to the jurisdiction of Swiss and Chinese.