Returns & Exchanges
Our return policy applies exclusively to the original items sold at our official boutique.
- Return shipping costs are entirely handled by the buyer. They are reimbursed only in case of damaged/wrong item(s) received. In this case, the possible reimbursement will be equal to the initial shipping fee we paid to send our items to the buyer’s address.
- We reserve the right to refuse a return request if:
- items are in bad conditions and therefore cannot be resold,
- items tag is absent,
- the condition of items does not conform with the buyer’s declaration,
- "serial returns" customers.
- Non-returnable items:
Following EU law and in the interests of hygiene we do not accept any returns or refunds on masks/ jewellery/ underwear & swimwear.
- All returns need to be requested by message for approval before sending back the item. Please note that our return desk address is different of our warehouse address.
- For accepted return requests, you will be given a store credit corresponding to the items’ total price (shipping fees excluded) on your personal PunkRave account. Future purchases are always around the corner!
- Claims about delivery issues (problems with the carrier / damaged parcel / damaged produtcs / missing products,) must be advised immediately (no later than the first business day following the date of delivery).
-Claims about lack of conformity (kind/quality) must be done as soon as possible. A few pictures of these defects are needed for our quality check department.