Return Policy

Return policy

*Please note that our return policy applies exclusively to the (original) items we sell*

 

-To be accepted, any return must be reported to our Punkrave Customer Service (staff@punkrave.ch)within 48 hours from the delivery date.

-Return shipping costs are entirely shouldered by the buyer and will be reimbursed only in case we made a mistake. The possible reimbursement will be equal to the initial shipping fee we paid to send our items to the buyer’s address. 

- We reserve the rights to refuse a refund or a return if :

The items are in bad conditions and therefore cannot be resold.

The condition of the items do not conform with the buyer’s declaration.

 

 

-For accepted return requests, 3 options are available :

 

- Exchange for another size/style: a new parcel will be shipped for free

OR

- Voucher code refund corresponding to the items’ prices (shipping fees excluded) on your personal PunkRave account. Future purchases are always around the corner!

OR

- Refund: please note that if you have chosen the FREE WORLDWIDE SHIPPING, the amount of the refund will be = (Total amount of your order) minus (Shipping fees we have handled for your first parcel).

 

 

 - Claims about delivery issues (problems with the carrier / damaged parcel / damaged products / missing products,) must be advised immediately.

 

-Claims about lack of conformity (kind/quality) must be done as soon as possible. A few pictures of these defects are needed for our quality check department. 

 

E-mail: staff@punkrave.ch